GOT A QUERY?

If you have any queries then we have a list of Frequently Asked Questions below.

When will I get my order?

Your order will be dispatched the very next working day, with delivery usually taking 1-2 working days.

When will my plan renew?

Your plan will renew on the anniversary of your sign-up date. For example, if you sign up on the 12th of the month, then your plan will renew every 2 months, on the 12th of the month.

Can I cancel my plan?

Yes. We're sorry to hear that you wish to end your skincare plan. If there's anything we can do to help you find a more suitable plan then please do not hesitate to get in touch. You can suspend, restart or cancel your plan at anytime by logging into your account.

How much is delivery?

UK delivery is free. We use 1st Class Royal Mail and dispatch all boxes the very next day, with delivery usually taking 1-2 working days.

Are your products natural?

Yes. All our products have been made using the highest quality natural and organic ingredients, are free from harsh chemicals and synthetic fragrances.

Are your products suitable for sensitive skin?

Yes. Our gentle formulations mean that our products are suitable for all skin types and are kind enough for those with sensitive skin.

What is your returns policy?

As long as the products have not been used and are in the same condition as when leaving our warehouse, we are able to issue a refund immediately upon receiving the returned products.

How can I get in touch?

For customer service or professional enquiries please email: hello@theskincareguys.com